Fidelis SecureLife (MMP) has programs in place for all of our members to make sure that they are getting safe and the right care. Our quality programs include real-time and historic review of prescription claims to reduce medication errors that cause adverse drug reactions. They also help to avoid use of drugs that are alike at the same time. Our reviews are important for members who have more than one doctor who prescribe their medications, use more than one drug, or have more than one pharmacy.
To find out how to get a total number of grievances, appeals, and exceptions filed with the plan, please call the Member Services number below.
Please call Fidelis SecureLife (MMP) at 1-844-239-7387. Hours are from 8 a.m. to 8 p.m., seven days a week. TTY users call 711. On weekends and on state or federal holidays, you may be asked to leave a message. Your call will be returned within the next business day.
Last Updated: 09/30/16